Terms & Conditions

1. About us

The Platform is operated by [Owner / proprietor full name], trading as Almari — a sole-proprietor business based in Lahore, Pakistan (contact address: [Business / contact address], Lahore, Pakistan). Contact: support@almari.shop or WhatsApp +92 314 6145042.

2. Eligibility

You must be at least 18 years old, or use the Platform under the supervision of a parent or legal guardian who accepts these Terms on your behalf. By ordering, you confirm that the information you provide is true and complete.

3. Your account

You may check out as a guest or create an account. You are responsible for keeping your login details confidential and for all activity under your account. Tell us immediately if you suspect unauthorised use.

4. Products, pricing & availability

• All prices are shown in Pakistani Rupees (PKR).
• We try to display products, colours and descriptions accurately, but actual colours and details may vary slightly due to photography and screen settings.
• Products are subject to availability. We may limit quantities, discontinue items, or correct errors in price or description, even after an order is submitted.
• Where an obvious pricing error occurs, we may cancel the affected order and refund any amount paid.

5. Orders & acceptance

Your order is an offer to buy. A confirmation message acknowledges that we received your order; a contract is formed only when we accept and dispatch it. We may refuse or cancel an order for reasons including unavailability, suspected fraud, delivery outside our serviceable areas, or failed Cash on Delivery verification.

6. Payment

• Cash on Delivery (COD) is currently our primary payment method. A platform charge and, where applicable, a courier COD fee are shown at checkout before you confirm.
• When prepaid methods (such as EasyPaisa, JazzCash or debit/credit card) are enabled, they are processed by licensed payment service providers in line with the Payment Systems and Electronic Fund Transfers Act, 2007. We do not store your full card details.
• You agree to pay the full amount shown at checkout, including delivery and any applicable taxes.

7. Delivery

• We deliver within our serviceable areas in Pakistan. If your city or area is outside our delivery zones, we will let you know at checkout and will be unable to accept the order.
• Delivery timelines are estimates and may be affected by courier operations, weather or events beyond our control.
• Risk in the goods passes to you on delivery. Please check your parcel on receipt.

8. Cancellation, returns, exchanges & refunds

We want you to be happy with your purchase. In addition to your rights under applicable provincial consumer protection law:

• You may request a return or exchange within [7] days of delivery.
• Items must be unused, unworn and unwashed, with original tags and packaging intact. Certain items (for example, innerwear or items marked non-returnable) may be excluded for hygiene or other lawful reasons.
• If you receive a damaged, defective or wrong item, contact us within [48] hours of delivery and we will arrange a replacement or refund.
• Approved refunds are issued to your original payment method; for COD orders, refunds are made by bank transfer or an agreed method after the returned item is received and checked.

To start a return, contact support@almari.shop with your order number.

9. Warranty

Where a product is offered with a warranty, the warranty covers manufacturing defects for the stated period on normal use and does not cover damage from misuse, accident or ordinary wear and tear. Any statutory rights you have under law are not affected.

10. Consumer rights

Nothing in these Terms limits your rights under applicable provincial consumer protection legislation (in Punjab, the Punjab Consumer Protection Act, 2005). Customers may approach the relevant District Consumer Court in accordance with that law.

11. Intellectual property

All content on the Platform — including the Almari name, logo, text, images and design — is owned by us or our licensors and is protected by law. You may not copy, reproduce or use it for commercial purposes without our written permission.

12. Acceptable use

You agree not to use the Platform for any unlawful purpose or to:

• gain unauthorised access to our systems or data, or interfere with the Platform’s operation;
• submit false, fraudulent or abusive orders or information; or
• engage in any conduct that is an offence under PECA 2016 or other applicable law.

13. Communications

By providing your phone number and email, you agree to receive order-related messages from us, including by email and — where your number is registered on WhatsApp — via WhatsApp. We handle your information as described in our Privacy Policy.

14. Third-party links & services

The Platform may link to or rely on third-party services (such as couriers, payment providers and messaging platforms). We are not responsible for the content or practices of third parties, which are governed by their own terms.

15. Disclaimers & limitation of liability

The Platform is provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we exclude liability for indirect or consequential loss, and our total liability for any order is limited to the amount you paid for that order. Nothing in these Terms excludes liability that cannot be excluded under applicable law.

16. Indemnity

You agree to indemnify us against reasonable losses arising from your breach of these Terms or your misuse of the Platform, to the extent permitted by law.

17. Force majeure

We are not liable for delay or failure to perform caused by events beyond our reasonable control, including natural disasters, strikes, network or courier disruptions, or acts of government.

18. Governing law & jurisdiction

These Terms are governed by the laws of the Islamic Republic of Pakistan. Subject to your rights before the consumer forums of your province, the courts at Lahore, Punjab shall have jurisdiction over any dispute arising from these Terms.

19. Changes to these Terms

We may update these Terms from time to time. The version in effect is the one published on this page, and continued use of the Platform means you accept the current Terms.

20. Contact us

For any question about these Terms, contact Almari (operated by [Owner / proprietor full name]) at support@almari.shop or WhatsApp +92 314 6145042.